Contact Us
Welcome to the contact page for the College Teacher Interns (CTI) Jobs 2025 recruitment drive. We understand that this process is important to you, and you may have questions or encounter issues. This page is designed to provide you with all the necessary information to get the help you need efficiently.
Please read the following sections carefully to ensure your query is directed to the right place and resolved as quickly as possible.
1. Our Commitment to You
We are committed to providing clear communication and timely support to all applicants. Our team is dedicated to assisting you with issues related to the online application portal, clarifying application procedures, and addressing technical problems. We strive to respond to all genuine queries promptly and helpfully. Read our Privacy Policy.
2. Before You Contact Us: Quick Solutions (FAQ)
Many common questions can be answered instantly without waiting for a reply. We strongly encourage you to check the following resources first:
- The Official Advertisement: Please re-read the official CTI Jobs 2025 advertisement. It contains crucial information regarding eligibility criteria (age, qualification, domicile), required documents, and the application timeline.
- “How to Apply” Guide: Our website features a detailed step-by-step guide with pictures on how to fill out the application form correctly. Please review this to avoid common mistakes.
- Frequently Asked Questions (FAQ) Page: We have a dedicated FAQ section that addresses the most common questions about the process, document format (size and type for uploads), and payment issues.
- Application Status: You can check your application status directly by logging into your account on the portal.
3. How to Reach Us (Preferred Method)
The primary and preferred method for all communication is via email. This ensures your query is logged, tracked, and responded to by the correct department. It also provides you with a written record of the communication.
Please use the following email address for all inquiries:
Email: support@ctijobportal.com (or a similar official address like help.cti@punjabhec.gov.pk)
To help us help you quickly, please follow these guidelines when emailing us:
- Clear Subject Line: Use a subject line that clearly states the purpose of your email.
- Good Example: “Query Regarding Domicile Certificate Upload – Application ID #CTI2025-12345”
- Good Example: “Technical Error: Payment Not Verified – [Your Name]”
- Bad Example: “Help!!!!” or “Problem”
- Provide Essential Details: Always include the following information in the body of your email:
- Your Full Name (as written on your CNIC and application)
- Your Father’s Name
- Your CNIC Number
- Your Application ID/Reference Number (This is the most important piece of information)
- Your registered email address and phone number.
- Describe Your Issue Clearly: Explain your problem or question in detail. If you encountered an error message, please copy the exact text of the message and describe what you were doing when it appeared.
- Attach Screenshots: If applicable, attach a screenshot of the error or the issue you are facing. A picture is often worth a thousand words and can drastically speed up the resolution process.
4. Other Methods of Contact
A. Helpline Phone Numbers:
During the active application period, a dedicated helpline may be set up for urgent issues that cannot be resolved via email. If available, the phone numbers will be prominently displayed on the website’s homepage and in the official advertisement.
Helpline Operating Hours: Monday to Friday, from 9:00 AM to 5:00 PM (PST). Please note that lines may be extremely busy; we appreciate your patience.
B. Postal Address:
For formal communication or if you need to send physical documents (only if explicitly instructed to do so by the department), you can use the following postal address:
The Project Director,
College Teacher Intern (CTI) Program 2025,
Punjab Higher Education Department, 6-Club Road, GOR-I,
Lahore, Punjab, Pakistan.
Postal Code: 54000
5. What to Expect After You Contact Us
- Email: You will receive an automated acknowledgment email immediately after your message is received. Our support team aims to send a substantive reply within 24-48 working hours (Monday to Friday, excluding public holidays). During peak times, this may take slightly longer.
- Phone: Our helpline agents will try to resolve your issue on the call. If they need to escalate it, they will provide you with a reference ticket number for follow-up.
6. Categories of Queries and Where to Direct Them
To streamline the process, please direct your query as follows:
- Technical Issues: For problems with website loading, form submission, image upload, payment gateway failure, login problems, or error messages.
- Contact: support@ctijobportal.com
- Policy & Eligibility Queries: For questions about age limit, required degrees, domicile requirements, or the selection process.
- First Check: Official Advertisement and FAQ page.
- If still unclear, Contact: support@ctijobportal.com
- Application Form Guidance: For questions on how to fill a specific section of the form.
- First Check: The “How to Apply” guide on the portal.
- If still unclear, Contact: support@ctijobportal.com
- Grievances & Appeals: For formal complaints after the initial shortlisting or results. A separate process and window for grievances will be announced by the Department, and instructions will be provided at that time.
7. A Note on Information Security
For your own privacy and security, never share your password or CNIC front/back picture via email. Our support team will never ask for your password. Be cautious of fraudulent calls or emails asking for money in exchange for selection; our official process is entirely transparent and merit-based.
8. Stay Updated
The best way to stay informed is to regularly visit our official website, https://ctijobportal.com/, and check the announcements/notices section. All important updates, deadline extensions, and correction windows will be posted there.
We are here to facilitate you in this important step of your career. We thank you for your interest in the CTI Program and wish you the best of luck with your application.
The CTI Recruitment Team
Punjab Higher Education Department